Single and multi-product messages are great for sending a Catalog to customers. This includes list messages, reply buttons, single-product and multi-product messages. There are four types of interactive messages. WhatsApp API send message: Types of interactive messages To prevent spam and ensure businesses reply to incoming messages quickly, WhatsApp imposes a messaging limitation called service conversations. WhatsApp doesn’t allow businesses using WhatsApp API to send messages anytime they want. WhatsApp API Business: Service Conversations ![]() In this section, we will walk you through the two types of conversations allowed on WhatsApp API: User-initiated conversations also known as service conversations and business-initiated conversations. Integrate it with a customer conversation management software like respond.io or a WhatsApp CRM to send and receive messages. Whether you apply for an Official Business Account or not, you can start using your WhatsApp API account to its full potential with the right software. This includes abiding by WhatsApp's Commerce and Business Policies and being a notable business. WhatsApp generally only verifies well-known brands like Nike and Coca-Cola. To get your API account verified, you need to fulfill WhatsApp’s requirements. This includes the number of blocks by customers, frequency of outbound messages such as notifications or promotional messages and response time. ![]() The quality rating is determined by a combination of factors. You can find these quality insights in the Facebook Business Manager. Phone number quality rating and status indicate customer satisfaction with your business' conversation quality. Verified businesses will be upgraded to the next messaging limit category when they send half the number of messages allowed in their current messaging category within seven days.īusinesses will automatically upgrade to the next messaging limit category after 24 hours of reaching their messaging limit, provided that they have a good quality rating and a non-flagged status. Note that the messaging limits only apply to business-initiated messages called message templates, which we will discuss in detail later.ĪPI WhatsApp: How to increase phone number messaging limitĭepending on the BSP, businesses will either start with the unverified business messaging limit or reach 1K unique contacts upon registering their phone number.
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